Barossa Connect

Policy

Cancellation Policy

Effective 1 January 2026 · Governed by Australian Consumer Law

1. Your Right to Cancel

You may cancel your delivery booking at any time before the driver is dispatched. Your cancellation rights are protected under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010).

2. Cancellation Timeframes & Refunds

More than 2 hours before pickupFull refund
1 to 2 hours before pickup50% refund
Less than 1 hour before pickupNo refund
Driver already dispatchedFull charge

Refunds are processed within 5–7 business days to your original payment method, as required under Australian Consumer Law.

3. How to Cancel

To cancel or modify your order, please contact our support team as early as possible using one of the following methods:

  • WhatsApp: Message us directly via WhatsApp – provide your name, order reference, and the reason for your cancellation or modification request.
  • Email: If sufficient time permits, you may also reach us at support@barossaconnect.com.au with your order details and request.

4. Service Failures & Disruptions

If Barossa Connect is unable to complete your delivery due to circumstances on our side, you are entitled to a full refund regardless of timing. This includes vehicle breakdown, driver unavailability, or operational errors.

Under Australian Consumer Law, if a service is not delivered with due care and skill or is not fit for purpose, you are entitled to a remedy including a refund or re-delivery.

5. Disputes & Consumer Guarantees

If you are dissatisfied with our resolution, you may lodge a complaint with:

Nothing in this policy limits your rights under the Australian Consumer Law.

6. Contact Us

See also our Terms & Conditions and pricing.