Privacy Policy

2. What is personal information?

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It includes things like your name, address, email, phone number, payment details, or driver/recipient details. Sensitive information (for example health information, if applicable) is a special category of personal information requiring extra protection.

3. When does this Policy apply?

This Policy applies when you use our service - as a customer placing a delivery order, a recipient of a parcel, a business partner, a driver/agent, or otherwise interact with Barossa Connect through our mobile application or website.

4. What personal information do we collect and why?

Purposes for Collection:

We collect personal information to:

• Provide our delivery service (pick up items, transport items, deliver to recipient)
• Manage bookings for our business-partners and their customers
• Process payments and refunds
• Communicate with you (e.g., order updates, service notifications)
• Comply with legal/regulatory obligations
• Improve our services, for analytics and internal performance monitoring

Types of Information Collected:

A. Information You Provide to Us

• Account and Contact Information: Your name, address, email, phone number
• Delivery Details: Pickup address, delivery address, recipient name/contact
• Payment Information: Your chosen payment method (e.g., credit card via EFTPOS, PayID details). Note: We do not store full credit card details on our servers
• For Businesses: Business name, contact details, booking history
• Driver/Agent Information: Name, licence details (if required), vehicle information
• Communication Data: Correspondence with us via email, WhatsApp, or in-app support

B. Information Collected Automatically

• Device Information: Your device's operating system, unique device identifiers, mobile network information, and app version
• Usage Data: How you use the app, including pages viewed, time/date of bookings, and interactions
• Location Data: Precise GPS location data (only with your explicit permission) to facilitate accurate pickups and deliveries
• Cookies and Tracking: Device information and usage analytics through cookies or similar technologies

C. Information from Third Parties

• Firebase Authentication: Basic profile information when you sign in with Google or email
• Business Partners: Customer information provided by businesses booking deliveries on your behalf
• Payment processors and delivery partners as required

D. Sensitive Information

Occasionally we may collect sensitive information (for example if you request a medicine delivery and we collect health-related data) - only if necessary and with your explicit consent.

We will only collect personal information that is reasonably necessary for our functions and activities.

5. How we use and disclose personal information

We may use or disclose your personal information for the purposes described above, and also:

• To deliver the goods or documents you ordered
• To contact you with service updates, changes or customer support
• To verify your identity and for fraud prevention
• To comply with legal obligations or claims
• To send you marketing communications (only if you have opted in; you may opt out at any time)
• To share with our business-partners, drivers/agents or third-party service providers (such as payment processors, logistics partners) so that we can fulfil your order or booking

Important: We do not sell your personal information. We only share it as described above.

6. International Data Transfers

Our servers and primary service providers, like Google Firebase, may be located outside of Australia (e.g., in the United States). By using our app, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

7. Data quality & security

We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up-to-date and complete. We implement suitable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes encryption, secure server configurations, and access controls. However, no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Access and correction

You have the right to access personal information we hold about you and to request corrections if the information is inaccurate, incomplete or outdated. To make a request, please contact us. We may charge a reasonable fee for providing access (if permitted by law) and we will process your request within a reasonable period.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access and Correction: You can view and update your account information directly in the app's Profile section
• Deletion: You can request the deletion of your account by contacting us
• Opt-Out of Marketing: You can opt out of receiving promotional communications by following the unsubscribe link or contacting us
• Location Permissions: You can manage location permissions through your mobile device's settings

10. Anonymity and pseudonymity

Where practicable, you may choose to deal with us anonymously or under a pseudonym. However, because of the nature of our delivery service (we need to know who you are, where to deliver, etc.), anonymous or pseudonymous use is likely not practicable in many cases.

11. Data Retention

We will keep your personal information for as long as it is necessary for the purposes for which the information was collected, or as required by law. Once the information is no longer required, we will securely destroy or de-identify it. Inactive accounts may be deleted after a period of inactivity.

12. Children's Privacy

Our service is not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Complaints and enquiries

If you have any enquiries about this Privacy Policy or our handling of your personal information, or if you wish to make a complaint, please contact us at support@barossaconnect.com.au. We will respond to your complaint or enquiry as promptly as we can.

14. Some specific considerations for our service

Delivery of medicines:

Where we handle medicines or health-related items, we may collect health or sensitive information. We will only collect this information where strictly necessary, with your consent, and store/disclose it in accordance with applicable laws.

Business partner bookings:

If you are a business using our platform, we may collect your business name, contact details, and the details of your customers (with their consent) to facilitate bookings. We will ensure that we only handle customer information as directed by you, the business.

Third-party logistics / driver/agent information:

We may engage third-party drivers/agents to fulfil orders. We will disclose to them the relevant delivery information (name/address/contact) needed to complete the delivery, and ensure they handle the information securely and only for the purpose of the delivery.

15. Changes to this Policy

We reserve the right to update this Privacy Policy from time to time. We will post the updated version on our website and include the "Last updated" date. If we make major changes, we may notify customers via email or other means. You are advised to review this policy periodically for any changes.

16. Governing law

This Privacy Policy is governed by the laws of South Australia and Commonwealth of Australia. The Privacy Act 1988 and associated APPs apply to our handling of personal information.