Data Protection Rights

Data Deletion Request

Exercise your right to have your personal information deleted from Barossa Connect's systems in compliance with Australian Privacy Laws.

◉ Understand the Process × Submit Deletion Request

Important Information Before Proceeding

Under Australian Privacy Law (Privacy Act 1988), you have the right to request deletion of your personal information. However, please note:

We may need to retain certain information for legal compliance (e.g., financial records for 7 years)
Deletion is permanent and cannot be undone
You will no longer have access to your delivery history or account
We will verify your identity before processing any deletion request

Data Deletion Process

Our 5-step process to ensure your data deletion request is handled securely and in compliance with Australian law

Submit Request

Complete the data deletion request form with accurate information. Provide as much detail as possible to help us identify your data in our systems.

Required Information: Full name, email address, phone number, and any account identifiers you have with Barossa Connect.

Identity Verification

We will verify your identity to prevent unauthorized data deletion. This is a security measure required by Australian Privacy Principles.

Verification Methods: We may contact you via email or phone to confirm your identity before proceeding with deletion.

Data Review

Our privacy officer will review your request and identify all personal data associated with your account across our systems.

Review Period: This process typically takes 3-5 business days. We'll notify you if we need additional information.

Legal Compliance Check

We check if any legal obligations require us to retain certain information (e.g., financial records, transaction history for tax purposes).

Australian Law Requirements: Under Australian law, we must retain certain financial and transaction records for up to 7 years. These records will be archived but not used for any other purpose.

Deletion & Confirmation

Once verified and cleared, we will permanently delete your personal data from our active systems and send you a confirmation of deletion.

Completion Timeframe: Most requests are completed within 10-14 business days. You will receive email confirmation once your data has been deleted.

Data Deletion Request Form

Submit your request using the form below. All fields marked with * are required.

● Your Information

Full Name *

Email Address *

Phone Number *

Customer/Account ID (if known)

● Account Details

How did you use Barossa Connect? *

As a customer (placed delivery orders)

As a recipient (received deliveries)

As a business partner

As a driver/delivery agent

Approximate Date of Last Activity

This helps us locate your data more efficiently

Specific Data to Delete (Optional)

? Reason for Deletion Request

Why are you requesting data deletion? (Optional)

Additional Information (Optional)

✓ Verification & Consent

Important: By submitting this form, you confirm that you are the person whose data is being requested for deletion, or you have legal authority to act on their behalf.

I verify that I am the data subject or have legal authority to request deletion of this data. I understand that Barossa Connect may contact me to verify my identity before processing this request.

I understand that data deletion is permanent and cannot be undone. I acknowledge that certain information may be retained if required by Australian law (e.g., financial records for 7 years).

I understand the data deletion process as outlined above and agree to Barossa Connect's Privacy Policy and Terms of Service in relation to this request.

We will process your request in accordance with Australian Privacy Law. You will receive a confirmation email within 24 hours.

Alternative Submission Methods

✉

Email Request

Send an email with your deletion request to:

support@barossaconnect.com.au

☏

Message us on WhatsApp for assistance with data deletion:

0412 632 444

☎

Phone Call

Call our privacy officer during business hours:

0412 632 444

Frequently Asked Questions

Common questions about data deletion and your privacy rights

How long does the data deletion process take?

Once we receive and verify your request, we aim to complete the deletion within 10-14 business days. You will receive email confirmation once your data has been deleted from our active systems.

What information can't be deleted due to Australian law?

Under Australian law, we are required to retain certain records including:

Financial and transaction records (7 years retention)
Business records relevant to taxation (5-7 years)
Records required for legal proceedings
Information needed to prevent fraud or security issues

These records are archived and not used for any other purpose.

How do you verify my identity?

We use several methods to verify identity including:

Email confirmation from the registered email address
Phone verification using the registered phone number
Matching information you provide with our records
For complex cases, we may request additional documentation

This verification protects you from unauthorized deletion requests.

Can I request partial data deletion?

Yes, you can specify which data you want deleted in the "Specific Data to Delete" field. For example, you might request deletion of your delivery history but keep your account active. We will accommodate partial deletion requests where possible.

What happens after my data is deleted?

After deletion:

You will receive a confirmation email
Your account will be deactivated (if applicable)
You will no longer receive marketing communications
Any future service requests will require creating a new account
Legally required data will be archived securely

Can I cancel my deletion request?

You can cancel your request anytime before we begin processing (typically within 24 hours of submission). Contact us immediately at support@barossaconnect.com.au or call 0412 632 444 to cancel. Once processing has begun, cancellation may not be possible.