Frequently Asked Questions
Common questions about our service
Can I shop directly from your app?
Yes. You can shop directly through the built-in Barossa Connect online store in the app. If you'd rather buy from another store and only need a courier, complete your purchase separately, then book our Click & Collect courier service and provide the invoice or order and collection details so we can pick it up for you.
Which areas does your delivery service cover?
Our delivery corridor runs from the Adelaide CBD and wider Adelaide metropolitan area towards the Barossa region, covering applicable suburbs and areas along the way. Availability can depend on your specific pickup and delivery locations — see our coverage page or check in the app.
Do you offer same-day delivery?
Yes, same-day delivery is available on eligible bookings and store orders, depending on the time of booking and your pickup and drop-off locations. The app shows available options when you book.
Do you offer express delivery?
Yes. Express delivery is available for urgent jobs along the corridor. Available timeframes and pricing are shown in the app at the time of booking — see pricing for details.
Can I track my delivery?
Yes. The Barossa Connect app shows live order status so you can follow your delivery from pickup through to drop-off.
Can I send personal items?
Absolutely. Customers regularly send forgotten items, gifts, flowers, packages, dry cleaning, marketplace purchases, donations, homemade gifts and other personal belongings.
Do you provide business deliveries?
Yes. We deliver customer orders, documents, contracts, vendor and product samples, inventory, electronics, office supplies and other business packages, as a flexible local courier option.
Can you collect something from a store?
Yes — that's our Click & Collect service. Purchase from the store, then book a Click & Collect courier in the app with your order details and we'll collect it and deliver it to your nominated address.
Can I receive proof of delivery?
Yes. Proof of delivery is provided through the app once your delivery is completed.
Can I download my receipt?
Yes. After your order is delivered, you can download your receipt directly from the app.
Can my business partner with Barossa Connect?
Yes. We work with home-based businesses, small retailers and local producers, offering delivery support, product promotion and app exposure. Visit Partner with Us to submit an enquiry.
Can you offer my business a better courier rate?
If your business already uses another courier or delivery provider, get in touch. Tell us about your requirements and we'll discuss whether a better rate or more suitable plan is available. Get a better delivery rate.
How can I become a delivery partner?
Complete our Delivery Partner Expression of Interest form. We onboard partners from time to time based on demand, especially during peak and seasonal periods.